Start with your workload

Let’s talk about your build queue

Email us about plan selection or multiple machines. For issues with an existing node, sign in to the portal and open a ticket with the plan, node and relevant error details.

Rent a Cloud Mac Sign in to the portal

Email us at support@xcoderent.com. Not sure which specs you need? Use the checklist below to put your requirements in an email.

Start with the right channel

Email works best for discussing requirements; support tickets keep orders, nodes and troubleshooting history together. Keep each issue in one email thread or ticket so the context stays in one place.

Before you order

Still deciding which plan to rent? Tell us what you build, how many Xcode targets you have, what you test and how much disk space you use. Instead of just saying “we need more speed,” share your current clean-build, incremental-build and Archive times.

You can also ask about node locations, extra storage and billing cycles. All three plans include an exclusive physical Mac mini, not a virtual machine. Availability is confirmed in real time by the portal.

Email us about plans

Technical support

For SSH, remote desktop, Xcode, code signing or billing issues with a rented node, sign in to the portal and open a ticket linked to the relevant order or instance.

Include when things last worked, the steps that failed and a concise summary of the full error. Never include passwords, private keys, certificate passphrases or access tokens in an email or ticket. Redact sensitive information from logs first.

Multiple machines for your team

For parallel builds across multiple machines, tell us how many nodes you need, what each one will run and how long you expect to use them. Note which tasks involve compiling, simulator testing and artifact uploads so we can help determine whether to split the queue or increase the specs of each machine.

Also let us know whether you share caches, need isolated code-signing environments and have preferred cutover times. All multi-machine enquiries go through the same support email—there’s no need to contact a separate sales team.

Email us about multiple machines

When should I expect a reply?

We don’t promise a fixed response time. Email replies stay in the original thread, and you can check the progress of a ticket in the portal. If a build is blocked, tell us what’s affected, whether another node is available and when you can help troubleshoot. Sending a duplicate ticket won’t fill in missing details; add any logs to the original ticket.

Put your build requirements in an email

This creates an email draft; it does not submit an online form. After generating the draft, review its contents and open your email app to send it. The information you enter here is not uploaded to our servers.

Workload and preferences

Team size

Enter the number of people who develop or build, for example, 5.

Builds per day

Enter your estimate. If you haven’t tracked it yet, enter 0 and add a note below.

Preferred node location

Choose based on your team’s working hours and actual connection experience. Node location doesn’t guarantee latency.

Preferred plan

This is just a preference for your enquiry. It won’t reserve a node or create an order.

Preferred billing cycle

A short-term trial and an always-on build queue may suit different cycles. Confirm the final setup when you place your order.

Number of nodes needed at once

Each physical node is assigned to one tenant. Node count is not the same as the number of concurrent tasks on a machine.

Additional details (optional)

Include project size, Xcode version, target count, cache usage and times you could help with a migration. Don’t include access credentials or other secrets.

Review the draft after it’s generated, then decide whether to send it.

JavaScript is required to generate an email draft. You can also email support@xcoderent.com directly with your team size, daily build volume, preferred node location, plan and billing cycle.

Payment and billing

We accept USDT-TRC20 and Visa / Mastercard / Amex via Stripe. All charges are in USD. Available payment gateways are confirmed by the backend. Enquiries by email are not charged and don’t place an order. Confirm your plan, billing cycle, add-ons and final price during checkout.

Plan a cutover using local time

Agree on a time to pause new jobs, sync data and validate the new node. The times below are local times, not support staff schedules. US locations use representative time zones; daylight saving time is handled automatically by your browser.